Patient Rights Charter

Five Principles of the Patient Rights Charter

1. Every patient has the right to receive appropriate, quality healthcare services.

2. Patients must receive sufficient information presented in an appropriate and understandable way.

3. Patients’ right to choose and make decisions freely about receiving healthcare services must be respected.

4. Healthcare services must be provided with respect for patients’ privacy and confidentiality.

5. Every patient has the right to access an effective system for handling complaints.